WebAdviser registrations team. Telephone. 0370 050 0274. Email. Please use this for assistance in registering for online access, or queries relating to your online system access: [email protected]. For Letters of Authority (LOA), please contact: [email protected]. Opening hours. WebQuestions about your policy or filing a death claim: Life Insurance Virtual Chat Assistant. 1-800-778-2255 (all policy numbers EXCEPT beginning with "FE") Monday to Friday 8am to 8pm ET; 1-833-626-1865 (policy numbers beginning with the letter “FE”) Monday to Friday 8am to 6pm ET . File a claim online. Available 24 hours a day 7 days a week.
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